Returns & Exchanges

At Orient Electric, we stand behind the quality of our appliances and offer a seamless 7-day return policy for products that are received in damaged, defective, or incorrect condition. We ensure a hassle-free process to guarantee your home remains comfortable and well-equipped.

Return Process

• 1.
  Initiate Request

  Log in to your account and visit the 'My Orders' section to select the item you wish to return and submit a formal request within 7 days of delivery.

• 2.
  Verification & Approval

  Our support team will review your request and may ask for photos or videos of the product and its original packaging to authorize the return.

• 3.
  Product Pickup

  Once approved, a courier partner will be scheduled to pick up the item from your doorstep; please ensure all original accessories, manuals, and warranty cards are included.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes a quality inspection, your refund will be credited to your original payment method within 7-10 business days.